Frequently asked questions
When can i expect to receive my order?
We know when you buy something its nice to receive it asap! All our products are made to order and we state a 1-2 week turn around to cover us for our busiest times. However, we endeavour to post before this if at all possible. If you need a rush order, or have a specific occasion deadline then we will always try to accommodate this, just let us know.
What if an item is damaged, faulty or missing?
Claims for damaged, faulty or shortages must be made within 7 days of delivery. Please contact email@example.com to report it.
What are your delivery charges?
Depending on the item you are purchasing will depend on the cost of shipping. The prices are:
Where do I enter my promotional code?
Please add your promotional code on the Shopping Basket or Checkout pages. Type in your code and click Apply.
If the code is valid, the discount or offer will be applied to your order.
How do I ensure that I get promotional codes?
We regularly email some fantastic promotional codes to our customers who sign up to receive our newsletter.
You can join us by entering your email address in the ‘Sign Up and Save’ box by following this link http://eepurl.com/hdCoa9
Do you have a shop?
We do not have a shop at our premises or facilities for personal callers. Orders can be placed online, by email/fax/post or by phone.